FAQ

Any order you place on Sellstack will be shipped by a commercial carrier to your designated location. For logistical, safety, and security reasons, we do not allow customers to pick up orders directly from warehouses or vendor locations.

Yes. You can use your own carrier, but you’ll need to provide your carrier’s account number when placing the order.

Yes, most items can be exchanged. However, special or custom orders are not eligible for exchange. Please contact us for assistance with your specific order.

Before we process your payment, we confirm with the manufacturer if any additional shipping charges apply. If so, we’ll notify you of the amount and request your approval prior to finalizing the order.

Not always. If you’ve ordered multiple items, they may ship separately depending on availability.

You can stay updated on all shipments in the following ways:

• Use our chatbot for quick status updates.

• Visit the “Orders” section of your account on our homepage.

We’re unable to ship to PO boxes, APO/FPO addresses, or Viabox boxes. A valid street address is required to complete delivery.

If this happens, locating your shipment becomes our top priority. Please contact us right away so we can work with the carrier to investigate.

Here’s what to expect:

• Traces with ground carriers may take 1–3 business days.

• Dock checks with the carrier may take 3–5 business days.

• If the package is located, delivery to your address will resume.

We do not ship directly to Canada, but we can ship your order to a freight forwarder within the United States. You’ll need to set up an account with the freight forwarder before placing your order.

Please keep in mind:

• Freight forwarders charge their own fees, separate from our shipping and handling.

• We cannot load customer containers directly from our warehouses.

• All prices on our site are in U.S. dollars.

• You may provide a carrier account number for ground shipping.

• Customs duties and fees are the customer’s responsibility.

Yes, most items can be returned. However, special or custom orders are not eligible for return. Please contact us for assistance with your specific order.

We do not ship directly overseas, but we can ship to freight forwarders located in the United States. You’ll need to set up an account with the freight forwarder before placing your order. Please note: freight forwarders charge separately for their services, in addition to our shipping and handling fees.

All prices on our website are listed in U.S. dollars. If you prefer, you may provide us with your carrier’s account number for ground shipping. Customs duties and fees are the responsibility of the customer.

Yes. Sellstack does not share customer information with any other company. We follow a strict privacy policy and take the protection of your personal information very seriously, so you can shop with confidence.

Yes. All off-site links are verified and checked for security concerns before being posted. We value your safety and use secure SSL technology to help protect your privacy and provide a safe shopping experience.

Yes. Sellstack collects certain information but does not share it with any third party. We only use customer information to:

• Process orders

• Provide a personalized shopping experience for registered customers

• Send newsletters and promotional content with specials and useful information

• Monitor site traffic and improve website usability

No. We operate exclusively online and do not have a physical storefront.

We cannot guarantee modifications or additions once an order has been placed. However, if you contact us as soon as possible, we’ll do our best to assist you.

Yes, but timing is important. Please contact our support team as soon as possible if you wish to cancel. Orders already in production or shipped cannot be canceled, and cancellation fees may apply.

• Estimated Delivery Times
  Delivery times are provided by the manufacturer as estimates. We’ll share an approximate ship date and tracking details once they’re available.

• Expedited Shipping
  Available for orders that can ship via UPS or FedEx Ground. Contact us for pricing.

• Free Freight Shipping
  Offered on select brands. Applies only to commercial addresses and does not include liftgate or inside delivery.

• Residential Delivery
  Available for an additional $50 shipping fee.

• Delivery Day Tips

  • Inspect both the inside and outside of the packaging before signing the receipt.

  • Do not sign for damaged products.

  • Note any unusual signs on the packaging.

  • Take photos of any visible damage.

  • If you accept a shipment but suspect hidden damage, mark the receipt: “Possible concealed damage, subject to further inspection.”

• Liftgate Requests
  Please request a liftgate before placing your order. If you requested one and it is not provided on delivery, contact us for reimbursement.

For full details, see our Shipping Policy

You can track your order in several ways:

1. Use our chatbot for quick updates on your order status.

2. Go to the “Account & Orders” dropdown menu in the top-right corner of our homepage.

3. Click “Orders” to view your order history and select the order you want to track.

4. Contact our customer service team for further assistance.

Delivery times vary depending on the item and its availability. All orders are shipped via common carriers, and delivery dates are subject to change.

For more details, please see our Shipping Policy

If you believe you’ve received the wrong item, please contact our customer service team right away.

To help us resolve the issue quickly:

• Take a clear photo of the product you received and email it to customer service.

• Keep the item in its original condition, unused, and in its original packaging.

Yes. We’ll send order updates to your registered email address. You can also track your order in the following ways:

• Use our chatbot for quick status updates.

• Visit the “Orders” section under the “Account & Orders” dropdown menu on our homepage.

Please note:

• If you require a 24-hour delivery notice, additional fees may apply.

• To request this, contact our customer service team after placing your order.

Yes. All products include the manufacturer’s standard warranty. In addition, you can purchase extended warranty options at checkout for an extra cost.

On the product page, simply click the “Add to Cart” button. You’ll then be able to:

• Select any product options (such as size or features)

• Choose a warranty, if available

Once selected, the product will automatically be added to your shopping cart.

Yes. We accept most prepaid credit cards that are registered to a valid billing address. Please note that only one credit card can be used per order.

We offer a variety of secure payment options, including:

• Visa, MasterCard, American Express, and Discover credit cards

• PayPal Credit and PayPal Express

• Wire transfers

• Checks

• Cryptocurrencies: BTC, BCH, DOGE, ETH, LTC, DAI

We generally do not provide product samples. However, here are a few options:

• When available, customers may purchase smaller pack sizes instead of bulk orders.

• Some manufacturers occasionally provide samples of select products, but these are limited to commercial customers.

• You may contact our Sales team to see if a sample request can be submitted to the manufacturer for the item(s) you’re interested in.

All prices on our website are listed in U.S. dollars (USD).

If you’re ordering from outside the U.S.:

• Your credit card statement will reflect the charge in your local currency.

• The exchange rate is applied when the order ships, not when it’s placed.

• Your credit card provider may add a currency conversion fee. Please contact your bank for details.

If you can’t find a product, we’re here to help. You can reach out in three ways:

• Use our chatbot for quick assistance.

• Call us during regular business hours using the contact number provided on our website.

• Fill out our query form by clicking on the “Contact Us” link in the footer of our homepage. Enter your details and click “Submit.” Our team will follow up with you shortly.

No, we only sell new equipment.

This option allows you to receive a customized quote from our team, especially for bulk purchases or specific equipment needs. After submitting your request, our experts will provide a detailed estimate tailored to your requirements.

Here’s how it works:

1. Select the equipment you’d like a quote for and click “Add to Quote.”

2. If you’re not signed in, you’ll be prompted to Register or Sign In.

3. Click the “Submit Quote Request” button.

4. You’ll receive a quote request number to track your request by email or phone.